HAYSYS Limited

HAYSYS Privacy Policy


As part of the General Data Protection Regulations (GDPR), as amended, this policy document is part of a series of HAYSYS business policies and provides the detail of how HAYSYS operate in order to ensure the privacy of the third-party data that is held by HAYSYS, in whatever form.

Our website address is: https://www.haysys.co.uk.

Contact Details

HAYSYS is registered with the United Kingdom (UK) Information Commissioners Office (ICO). The Data Protection Officer (DPO) registered with the UK ICO is detailed below:
Mr Joseph Hayden
HAYSYS Limited
Pembroke House,
Spring Meadow Road
Phone Number: +44(0) 2920 020871
E-mail: jhayden@haysys.co.uk
This policy is valid from the 1st June 2021.

The type of personal information we collect

We currently collect and process the following information:
a. Personal identifiers, contacts and characteristics (for example, name and contact details, when you send us a contact message from our website).
b. Website usage data (for example, pages visited and other details through Google Analytics).

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
a. You contact us via our web site or directly by email, telephone or other media.
b. You are a customer or representing one of our customers
c. We provide support to you or your customer for one of our products
We use the information that you have given us in order to provide continued support.
We do not sell your information to any other organisation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
a. Your consent by providing this information for support purposes only. You are able to remove your consent at any time. You can do this by contacting Mr Joseph Hayden – info@haysys.co.uk
b. We have a legitimate interest.


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How we store your personal information

Your information is securely stored on our servers in the United Kingdom. We keep contact information until we receive a request for it to be removed, we will then dispose your information by secure deletion from all media.

How long we retain your data

Under data protection law, you have rights including:
a. Your right of access – You have the right to ask us for copies of your personal information.
b. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
c. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
d. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
e. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
f. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at jhayden@haysys.co.uk, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at HAYSYS Limited – jhayden@haysys.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk